Returns and Refunds

We pride ourselves on our 99% plus customer satisfication rate but if you are not happy when you receive your order from us we have a Returns & Refunds policy:

1. We inspect all our items for any manufacturing faults prior to packing your order and every care is taken to ensure suitable packaging is used. On receipt of your package please inspect the contents. Damaged or missing items must be reported to us within three working days from delivery.

2. If you receive an item that is damaged due to shipping please notify us by e-mail and we will arrange a replacement.

3. If you receive the item and decide that you no longer want it, provided the item is sent back in the original packaging unused we will inspect the item and offer either a full or partial refund. A full refund will be offfered only if the item can be put back into stock and this is at our discretion. If we can't put the item back into stock then we will offer a partial refund. 

4. We will not refund return postage.

5. Once an item has been used we do not offer a refund on any items we send to you due to the nature of the activities that they may be used for. If you don't like the items then on-selling used items is your responsibility. Therefore we have a no refund policy for an item once it has been used.

6. If you have any questions about deliveries or making returns please do not hesitate to contact us.