Ordering & Refunds

We want you to feel confident when ordering from Red Knight. We stand behind the quality of our products and aim to resolve any issues quickly and fairly.

If you're unsure about a product, feel free to contact us before purchasing.

We comply with our obligations under the Consumer Guarantees Act (New Zealand).

If a product is faulty, damaged, or not as described, you are entitled to a repair, replacement, or refund.

Eligible for Return

We will accept returns if:

• The item is faulty or damaged
• The item is not as described
• There is a manufacturing defect

⚠️ Change of Mind

We do not offer refunds for change of mind.

Please choose carefully before purchasing.

Return Conditions

To be eligible for a return:

• Items must be unused and in original condition
• You must contact us before returning the item
• Proof of purchase is required

Return Process

1. Contact us with details of the issue
2. We will advise next steps
3. Once approved, return the item as instructed

Need Help?

If you have any questions before or after your purchase, feel free to contact us.